Privacy Policy for Ridgeway Scaffolding Ltd
Introduction
Ridgeway Scaffolding Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website (ridgewayscaffolding.co.uk) or use our services. This policy complies with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Data Controller
Ridgeway Scaffolding Ltd is the data controller responsible for your personal data. Our contact details are:
Company Name: Ridgeway Scaffolding Ltd
Address: Flat 12 Acorn House 130a Brighton Road, Purley, Surrey, CR8 4HA
Phone Number: +447725172182
Information We Collect
We may collect the following types of personal information:
Contact Information: Name, address, email address, and phone number. This is collected when you make an enquiry, request a quote, or use our services.
Business Information: Company name, job title, and company address, if you are a business customer.
Website Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and the duration of your visit. This is collected through cookies and similar technologies.
Project Information: Details about the scaffolding projects you request, including site location, dimensions, and specific requirements.
Photographic/Video Data: In some cases, we may collect photographs or video footage of scaffolding installations for our records, for safety purposes, or for promotional materials (with your explicit consent).
Employee Data: If you are an employee or contractor, we will collect information related to your employment, such as your National Insurance number, payroll details, and training records. This is outside the scope of this general website privacy policy, but is mentioned for completeness.
How We Use Your Information
We use your personal information for the following purposes:
To Provide Services: To respond to your inquiries, provide quotes, manage scaffolding projects, and deliver our services.
To Communicate with You: To send you updates, notifications, and other relevant information about your projects or our services.
To Improve Our Website: To analyze website usage data and improve the content and functionality of our website.
To Market Our Services: With your consent, we may send you promotional materials and information about our services. You can opt out of receiving marketing communications at any time.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
For Health and Safety: To ensure the safety of our employees and others, and to comply with health and safety regulations.
For Internal Record Keeping: To maintain accurate records of our business operations.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
Contract: Processing is necessary for the performance of a contract with you (e.g., providing scaffolding services).
Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our website, marketing our services), provided that your interests and fundamental rights do not override those interests.
Consent: You have given us your consent to process your personal information for specific purposes (e.g., sending marketing communications).
Legal Obligation: Processing is necessary for compliance with a legal obligation.
Cookie Policy for Ridgeway Scaffolding Ltd
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. This section explains how we use cookies on ridgewayscaffolding.co.uk.
Types of Cookies We Use:
Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable you to use its features. They include cookies that allow you to log into secure areas of our website.
Analytical/Performance Cookies: These cookies allow us to analyze how visitors use our website. They help us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We use [Specify Analytics Provider, e.g., Google Analytics] for this purpose. These cookies collect information in an anonymous form.
Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preference) and provide enhanced, more personal features.
Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. [Note: Only include this if you use advertising cookies. If you don’t, remove this section.]
Cookie Consent:
When you first visit our website, we will display a cookie banner that informs you about our use of cookies and requests your consent to set non-essential cookies.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking essential cookies may affect your ability to use our website.
How to Control Cookies:
You can control and/or delete cookies as you wish. Details on how to do this are available at aboutcookies.org.
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Disclosure of Your Information
We may disclose your personal information to the following third parties:
Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as IT support, website hosting, and payment processing.
Subcontractors: We may share project information with subcontractors involved in scaffolding installation.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Business Partners: We may share your information with business partners, but only with your consent.
Analytics Providers: We share anonymized website usage data with [Specify Analytics Provider, e.g., Google Analytics].
Data Security
We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure. These measures include:
Encryption of data in transit and at rest.
Secure servers. Our servers are held in 20i, and they have robust security measures in place, including:
Web application firewall
Daily malware scans
DDoS protection
Network defences
Regular security updates
Access controls, including role-based access and strong password policies.
Regular security assessments and vulnerability testing.
Staff training on data protection and security best practices.
We also utilize Google Workspace for our business operations, which provides a secure environment with features such as:
Encryption
Two-factor authentication
Access controls
Data loss prevention
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
For example:
Contact information: We will retain your contact information for 3 years after your last interaction with us. This allows us to respond to follow-up inquiries and provide ongoing support.
Project information: We will retain project information for 6 years after the completion of the project. This is necessary for legal and insurance purposes, as well as for any potential disputes or claims.
Website usage data: We will retain website usage data for 13 months. This data is used to analyze website trends and improve user experience.
Employee data: We will retain employee data for 6 years after the termination of employment, as required by UK employment law.
Your Rights
Under the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal information:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure: You have the right to request that we delete your personal information in certain circumstances (“right to be forgotten”).
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including direct marketing.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Complain: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that we have infringed your data protection rights.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend that you review the privacy policies of those websites before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by contacting you directly.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
Address: Flat 12 Acorn House 130a Brighton Road, Purley, Surrey, CR8 4HA